Terms of service

Terms of Service - Sticky Fingers Candy

Please read these Terms of Service ("Agreement") carefully before using Sticky Fingers Candy's services. This Agreement sets forth the legally binding terms and conditions for your use of the Sticky Fingers Candy website and any related services provided by Sticky Fingers Candy.

1. No Returns or Exchanges:
Due to the nature of our food products, Sticky Fingers Candy does not accept returns or exchanges. All sales are final. We strive to provide the highest quality products and maintain strict quality control measures. If you have any concerns or issues with your order, please refer to Section 2 below for refund requests.

2. Refund Requests:
If you believe there is a valid reason for a refund, please follow the refund request process outlined below. Refund requests will be assessed on a case-by-case basis and are subject to approval by Sticky Fingers Candy.

- Refund requests must be submitted within 7 days of receiving the product.
- To initiate a refund request, you must contact our customer support team at [contact email] and provide the following:
a) Detailed description of the issue or reason for the refund request.
b) Clear and unaltered photographs of the shipping box, inner box, and unopened candy container.

FORM MUST BE FILLED OUT [CLICK HERE]

3. Eligibility of Refunds:
Refunds will only be granted under the following circumstances:
- Product quality issues: If you receive a product that is damaged, defective, or does not meet our quality standards.
- Order fulfillment errors: If you receive the incorrect candy flavor or quantity that differs from your original order.

4. Refund Process:
Once your refund request is received, our customer support team will review the provided information. If your request is approved, Sticky Fingers Candy will issue a refund to the original payment method used for the purchase. Refunds are typically processed within 7-10 business days.

5. Non-Refundable Situations:
The following situations are not eligible for refunds:
- Change of mind or personal preference.
- Consumed or partially consumed products.
- Failure to provide the required photographs and information for the refund request.

6. Liability:
Sticky Fingers Candy's liability shall be limited to the amount paid for the specific product(s) in question. In no event shall Sticky Fingers Candy be liable for any indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our products.

7. Modification of Terms:
Sticky Fingers Candy reserves the right to modify these Terms of Service at any time without prior notice. Changes will become effective immediately upon posting on our website. Your continued use of Sticky Fingers Candy's services after any modifications to these Terms of Service constitutes your acceptance of such changes.

By using Sticky Fingers Candy's services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service.

Last updated: 5/23/2023